Dispatcher/Telecommunicator

Key Responsibilities The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Answers 911 emergency phone calls, dispatching appropriate police, fire, medical, or other emergency units. Answers non-emergency calls, providing information to caller. Accesses computerized information, retrieving and analyzing data and providing to staff. Maintains radio contact with law enforcement, fire, and ambulance units within Outagamie County. Operates the Time System and personal computer in a proficient manner to obtain driver information, vehicle registration, warrants, etc.; properly interprets records; provides information to officers. Monitors alarm and weather systems, dispatching staff accordingly. Provides Emergency Medical Dispatch service to callers until emergency units arrive. Maintains and updates records, including all components of the 911 database. Reports necessary maintenance and operational needs to appropriate personnel, following department guidelines. Maintains regular and predictable attendance, works overtime/extra hours as required.