Dispatcher/Telecommunicator

1. Operates enhanced 911 (E911) system, computer-aided dispatch system, and other computerized communication equipment. This includes, but is not limited to, answering incoming emergency E911 calls and non-emergency telephone calls; identifying the nature of calls or reports and dispatching the appropriate public safety unit to respond; providing medical dispatch pre-arrival instructions according to policy; and accurately and efficiently providing information to citizens and public safety personnel or referring non emergency calls to the proper agency or individual when no other action is needed.

2. Enters information into the department computerized record system according to policy.

3. Maintains an activity status record of resource units in the computer-aided dispatch. Maintains radio contact with public safety personnel within Vilas County, and surrounding communities when needed.

4. Operates radio transmitters in accordance with Federal Communications Commission rules and regulations and department policy. Operates voicemail and message-retrieval systems. Periodically performs equipment testing to ascertain proper performance and reports any equipment malfunctions.

5. Monitors alarms, emergency warning equipment, weather watches and warnings, and notifies appropriate personnel as necessary.

6. Operates the TIME system for driver’s license checks, registration checks, criminal histories, wanted persons and additional information. Makes entries into the TIME system as required.

7. Maintains professional and technical knowledge by attending educational seminars and workshops as necessary or directed.

8. Maintains absolute confidentiality regarding co-workers and department operations.

9. Testifies and presents reports, documents, and other evidence at legal proceedings when necessary.

10. All other duties as assigned.