Dispatcher/Telecommunicator

Operates technical equipment and coordinates police response in a 24-hour communication center to ensure safety and security on all institutional properties. Assists in maintaining and updating departmental records; and serves as the primary point of contact for citizens experiencing a wide range of issues from non-emergency to emergencies and assists them to the needed resources or information both inside and outside the institution. Under general supervision of the Law Enforcement Dispatch Supervisor, this position works in a critical office on campus that serves as a hub of all alarms and notification systems that are crucial to the safety of the campus community. This position works independently to provide communications via two-way radios, telephones and computer for the university police, dispatch and telephone operations. It is a crucial position for coordinating internal as well as external communications for two departments and for the campus. This position works alone and is subject to occasional supervisory checks. This position must be able to prioritize, multitask and remain calm in outwardly stressful incidents. This position must maintain an excellent understanding of Department/University policies and procedures. It is accountable for accurate police reports, dispatch logs and police records which are always sensitive and highly confidential in nature. This position plays a key role in the maintenance, creation and dissemination of legally required crime and activity statistics. The position will apply and maintain accurate records of Department grants. Serves as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Campus Security Policy and Campus crime Statistics Act (Clery Act). The standard schedule for this position is Sunday and Monday from 10:00 p.m. to 8:00 a.m., and Friday and Saturday from 5:00 p.m. to 3:00 a.m. This position is designated as a relief role, providing coverage for time-off requests and supporting operational needs as they arise. As such, the schedule may vary based on departmental demands and can include first shift, third shift, weekends, and holidays throughout the year.  Additionally, at this time, workforce shortages are impacting operations, and work schedules may be adjusted based on staffing and departmental needs.