Dispatcher/Telecommunicator

-Operate the 911 emergency answering phone system efficiently. Create an incident in CAD for all incoming calls answered, maintain generated incidents. Perform on call notifications, maintain highway log, monitor entrance points and alarm systems. -Operate the Computer Aided Dispatch (CAD) and radio system to provide prompt dispatching of emergency units. Query system for warrants, VINs, etc. Notify other departments and other Agencies; simultaneously maintains close contact and communications. -Inputs, updates, requests, transmits and queries information from a variety of sources to maintain accurate records; works independently with minimal supervision, exercising good judgement in the safeguarding of confidential or sensitive information. -Disseminates information on vehicle, driver license, criminal history, weapons, boats and other articles via local, state and national computer networks. Monitor TTY’s, forward to proper authorities, maintain accurate outgoing TTY log and input fatal reports as needed. -Monitor all DOT traffic cameras and assist law enforcement agencies by reporting site pictures for information dissemination. Learn Freeway system thoroughly -Ninety percent (90%) of all incoming calls will be answered within 10 seconds. Priority 1 incidents will be dispatched within 90 seconds. ("Stack to Dispatch Time"). Login to all programs daily. Send weekly Everbridge test message. -Monitoring duress alarms for the Courthouse, Safety Building, Institutions, all County buildings with alarm systems. Acknowledge and dispatch law enforcement to alarms. Notify deputies of incoming alarms under all circumstances to ensure situational awareness. -Disseminate emergency notification messages via Everbridge. Make emergency notifications to appropriate Command Staff, DA Supervisors and Master Control. Receive NAWAS, state and federal defense calls and relay information to appropriate city, county, and suburban agency. -The ability to work in a high tempo and noisy environment while under duress. The dispatcher must be resilient to these never-ending stresses for the duration of their shift to ensure Officer and Public Safety, discipline and effective working relationships with all staff. -Perform Dispatch Assisted Bystander CPR when needed; Monitor garage access to SB, participate in Job Shadowing and Training; Maintain situational awareness and business acumen. Other duties as assigned by OEM Director, OEM Deputy Director, and/or 911 Division Director -Able to work first, second, or third shift. -Able to work holidays and weekends.