Dispatcher/Telecommunicator

To perform this job successfully, an individual must be able to perform each essential function satisfactorily and in a timely manner. The following duty examples are normal for this position and should not be construed as exclusive or all inclusive. Other duties may be required or assigned, including other duties as assigned by the Director or their designee. • Operate a computerized telecommunication/radio system with patrol units, municipalities and other emergency agencies on a county-wide basis. • Receive routine and emergency (911) calls and messages. Other data and information may also be received via telephone, radio, and other communications. • Answer multi-line phone system, rapidly provide requested information, referral or response as required to the public regarding county operations and procedures. • Dispatch officers and other emergency personnel to emergency situations; provide information as necessary for officer/field responder safety. • Communicate effectively, courteously and respectfully using appropriate language and tone of voice. • Operate Wisconsin Criminal Justice Info Systems (CJIS) to request and procure needed information between agencies. • Process requests, enter queries and monitor data and messages from local, state, federal and international computerized communication systems and relay information as necessary to the appropriate authority; • Enter and cancel warrants, protection orders, and others in state CJIS and other systems. • Monitor weather and radio communications from the National Weather Service. • Activate County emergency alert systems (ex: sirens, Everbridge) for weather and other community emergencies as needed. Quickly notify Emergency Service personnel of emergent threats. • Conform to the oral and written policies and procedures of the department and Pierce County.