Dispatcher/Telecommunicator

• Triage incoming calls to the police department, determining appropriate resources for the caller. Keeps the caller on the line when appropriate to obtain additional information and prioritizes the service requests based upon the nature of the request. Contacts various parties to notify of complaints and/or actions required. • Monitor department’s CAD (Computer Aided Dispatching) system for incoming calls from other sources and dispatch appropriately. Maintains an accurate computerized log through the CAD system and enters, retrieves, and queries data. • Establishes priority of multiple emergency service requests and assigns personnel in order of availability according to Department procedure. • Operates two-way radio to dispatch calls to patrol/traffic units and receives and communicates information, keeping track of officer locations.